Policies

Warranty and Guarantee

Buy with confidence. All of our rings have a Lifetime Warranty. If your ring needs repair or refinishing during the year, there is no charge for these services, you would only need to pay for shipping.

Please note: Any alterations, size changes or engravings made by an outside party will void the warranty as well as the return, style and size exchange policies. Also, please be aware our warranty is not an insurance policy and does not cover customer abuse, lost rings, or lost stones. We recommend getting an insurance policy for your ring from a reliable outside source. The warranty is not transferable and only applies to the original purchaser.

Production Lead Time

After payment is received and an accurate ring size is confirmed, your ring will be scheduled for production. Please check the product listing page for the most up-to-date turnaround time on your ring. Turnaround times are for the production of the ring only. Shipping times are separate and in addition to the turnaround times.

Returns/Refunds

Any returned rings will be subject to a 10% recycling fee, based on the current full list price of the ring. The fee is 10% of the current full list price of the item. If you decide to return your ring for any reason, you must do so within 14 days of delivery. There are no returns after the 14 day window. Once you have returned the ring, we will issue a refund back to the original payment method minus the recycling fee.

If there is an error on your order, your ring will be corrected or remade for you to the original ring ordered at no additional cost. Any errors on our part do not exclude the buyer from the refund policies, but rather entitle them to have their ring corrected to be the product ordered. Returned items must be in good condition. Buyer is responsible for return shipping costs. The return policy only applies to the original ring, exchanged rings cannot be returned or exchanged again. If you need to return your ring, please contact us via the contact page for return instructions.

We retain the right to refuse any exchange if we feel the policy is being abused.

Order Modifications or Cancellations

If you need to modify or cancel your order, please advise us of those changes within 24 hours of placing the order. For any order cancellations after 24 hours, there will be a 10% fee, based on the current full list price of the ring. The fee is 10% of the current full list price of the item. If you need to modify your order, please contact us via the contact page.

Size Exchanges

If you need to change the size of your ring after you have received it, there is a Size Exchange Fee of 10% of the current full list price of the ring, within 30 days of delivery. For any size exchange after 30 days, the fee is 20% of the current full list price. Buyer is responsible for return shipping, and the shipping for the newly sized ring. If you need to do a Size Exchange, please contact us via the contact page.

Once the original ring is returned and fees are paid, a new ring will then be made and shipped. We will only exchange the ring once for the 10% fee. Any Size Exchanges following that will be the 20% fee.

Size Exchanges can only be made for the same style ring and do not allow for any changes in the ring style to be made.

Style Exchanges

If you need to change the style of your ring after you have received it, there is a Style Exchange Fee of 10% of the current full list price of the ring, within 30 days of delivery. After the 30 day window has passed, no style exchanges will be allowed. If your new style is more expensive than your original ring, you will be responsible to pay that difference in addition to the 10% Style Exchange Fee. If the new ring is less expensive no refunds or credits will be issued for the price difference. You may only do a style exchange once. Buyer is responsible for return shipping, and the shipping for the new ring. If you need to do a Style Exchange, please contact us via the contact page.

Once the original ring is returned and fees are paid, a new ring will then be made and shipped.

Discounts and Promotions

We will honor any discount within 3 days of purchasing your ring, so if we start a sale soon after you buy, just email us, and we can credit you back the discount amount.

Discounts do not stack on sale pricing, you'll just get whichever is the greater discount, and there are no discounts on exchanges.